NDIS Counselling Services
$156.16-$290.99
Unit: Hour
Overview
Offering professional counseling and emotional support to help individuals navigate challenges and improve well-being.
Service Details
Our NDIS Counselling Services provide personalized, professional support to help participants manage life’s challenges and enhance their mental health and well-being. Our qualified counsellors offer a safe and confidential space to explore emotions, set personal goals, and develop coping strategies. Whether dealing with stress, anxiety, relationship issues, or life transitions, our counselling services are tailored to each participant’s needs, supporting them in building resilience, improving emotional well-being, and achieving a greater sense of independence and fulfillment.
Participant Outcomes
Participants will experience improved emotional well-being, better coping strategies, and enhanced resilience. They will develop a greater sense of self-awareness and confidence in managing life challenges, leading to improved mental health and overall quality of life. Through counselling, participants gain the tools to navigate stress, anxiety, and relationship issues, fostering personal growth, independence, and a deeper sense of empowerment.
Provider Travel
When a provider claims travel time in connection with delivering a support, there are specific limits to how much time can be claimed per participant. The maximum claimable travel time to reach each participant (for each eligible worker) is 30 minutes in MMM1–3 areas and 60 minutes in MMM4–5 areas. The applicable MMM classification is determined by the location where the support is delivered, based on the participant’s location.
In addition to travel time to a participant, providers delivering core and capacity-building supports may also claim for travel time from the last participant back to the worker’s usual place of work, but only if the provider is required to pay the worker for that return travel time.
If a worker is providing services to multiple participants within a region, it is acceptable for the provider to divide the total travel time (including return travel where applicable) between those participants. This shared allocation of travel time must be discussed and agreed upon in advance with each participant through their service agreement.
Travel claims must be submitted separately from the primary support claim but must use the same line item as the support that required the travel. These claims must be entered under the “Provider Travel” option in the myplace portal.
When calculating the cost of travel time, the provider should apply the same hourly rate agreed upon for the primary support, unless a lower rate for travel has been agreed to with the participant.
Cancellation
Providers may only claim from a participant’s plan for a Short Notice Cancellation of a support item if all of the following conditions are met:
-
The NDIS Pricing Arrangements and Price Limits specify that claims for Short Notice Cancellations are allowed for that particular support item;
-
The proposed charges are in line with both the NDIS Pricing Arrangements and Price Limits;
-
The participant has agreed in advance—meaning the service agreement between the provider and participant clearly states that claims for Short Notice Cancellations are permitted;
-
The provider was unable to find alternative billable work for the worker during the scheduled time and is obligated to pay the worker for that time.
When submitting a claim for a Short Notice Cancellation, providers must use the same support item that would have been used if the support had gone ahead, and select the “Cancellation” option in the myplace portal.
There is no fixed limit on how many Short Notice Cancellations a provider can claim for each participant. However, providers hold a duty of care, and if a participant frequently cancels appointments, the provider should take steps to understand the underlying reasons.
The NDIA actively monitors cancellation claims and may contact providers if there is a pattern of unusually frequent cancellations associated with a participant.
NDIA Report
Providers may only claim from a participant’s plan for an NDIA Requested Report if all the following conditions are met:
- The NDIS Pricing Arrangements and Price Limits allow claims for NDIA Requested Reports under the relevant support item, and the proposed charges align with these pricing rules;
- The participant has agreed in advance—this should be outlined in the service agreement;
- The report has been requested by the NDIA.
A report is considered NDIA-requested if it is required at the start of a plan to outline objectives and goals, during a plan review to assess progress toward goals, or to make recommendations for future support needs (including informal, community, mainstream, or funded supports).
Providers may also claim for other therapy reports specifically listed as required in the participant’s plan by the NDIA.
Non Face-to-Face
Providers may only claim from a participant’s plan for Non-Face-to-Face delivery of a support item if all the following conditions are met:
-
The NDIS Pricing Arrangements and Price Limits permit claims for Non-Face-to-Face Support Provision for that specific support item;
-
The charges comply with both the NDIS Pricing Arrangements and the participant’s Service Agreement;
-
The activities are directly related to delivering a specific support to the participant, or in group settings, are necessary for delivering that group support (not general admin tasks like enrolment, scheduling, or rostering);
-
The provider explains the purpose and value of these activities to the participant, showing how they are a good use of the participant’s funds;
-
The participant agrees in advance, with this agreement documented in the Service Agreement.
NDIS Counselling Services
$156.16-$290.99
Unit: Hour
Overview
Offering professional counseling and emotional support to help individuals navigate challenges and improve well-being.
Service Details
Our NDIS Counselling Services provide personalized, professional support to help participants manage life’s challenges and enhance their mental health and well-being. Our qualified counsellors offer a safe and confidential space to explore emotions, set personal goals, and develop coping strategies. Whether dealing with stress, anxiety, relationship issues, or life transitions, our counselling services are tailored to each participant’s needs, supporting them in building resilience, improving emotional well-being, and achieving a greater sense of independence and fulfillment.
Participant Outcomes
Participants will experience improved emotional well-being, better coping strategies, and enhanced resilience. They will develop a greater sense of self-awareness and confidence in managing life challenges, leading to improved mental health and overall quality of life. Through counselling, participants gain the tools to navigate stress, anxiety, and relationship issues, fostering personal growth, independence, and a deeper sense of empowerment.
Provider Travel
When a provider claims travel time in connection with delivering a support, there are specific limits to how much time can be claimed per participant. The maximum claimable travel time to reach each participant (for each eligible worker) is 30 minutes in MMM1–3 areas and 60 minutes in MMM4–5 areas. The applicable MMM classification is determined by the location where the support is delivered, based on the participant’s location.
In addition to travel time to a participant, providers delivering core and capacity-building supports may also claim for travel time from the last participant back to the worker’s usual place of work, but only if the provider is required to pay the worker for that return travel time.
If a worker is providing services to multiple participants within a region, it is acceptable for the provider to divide the total travel time (including return travel where applicable) between those participants. This shared allocation of travel time must be discussed and agreed upon in advance with each participant through their service agreement.
Travel claims must be submitted separately from the primary support claim but must use the same line item as the support that required the travel. These claims must be entered under the “Provider Travel” option in the myplace portal.
When calculating the cost of travel time, the provider should apply the same hourly rate agreed upon for the primary support, unless a lower rate for travel has been agreed to with the participant.
Cancellation
Providers may only claim from a participant’s plan for a Short Notice Cancellation of a support item if all of the following conditions are met:
-
The NDIS Pricing Arrangements and Price Limits specify that claims for Short Notice Cancellations are allowed for that particular support item;
-
The proposed charges are in line with both the NDIS Pricing Arrangements and Price Limits;
-
The participant has agreed in advance—meaning the service agreement between the provider and participant clearly states that claims for Short Notice Cancellations are permitted;
-
The provider was unable to find alternative billable work for the worker during the scheduled time and is obligated to pay the worker for that time.
When submitting a claim for a Short Notice Cancellation, providers must use the same support item that would have been used if the support had gone ahead, and select the “Cancellation” option in the myplace portal.
There is no fixed limit on how many Short Notice Cancellations a provider can claim for each participant. However, providers hold a duty of care, and if a participant frequently cancels appointments, the provider should take steps to understand the underlying reasons.
The NDIA actively monitors cancellation claims and may contact providers if there is a pattern of unusually frequent cancellations associated with a participant.
NDIA Report
Providers may only claim from a participant’s plan for an NDIA Requested Report if all the following conditions are met:
- The NDIS Pricing Arrangements and Price Limits allow claims for NDIA Requested Reports under the relevant support item, and the proposed charges align with these pricing rules;
- The participant has agreed in advance—this should be outlined in the service agreement;
- The report has been requested by the NDIA.
A report is considered NDIA-requested if it is required at the start of a plan to outline objectives and goals, during a plan review to assess progress toward goals, or to make recommendations for future support needs (including informal, community, mainstream, or funded supports).
Providers may also claim for other therapy reports specifically listed as required in the participant’s plan by the NDIA.
Non Face-to-Face
Providers may only claim from a participant’s plan for Non-Face-to-Face delivery of a support item if all the following conditions are met:
-
The NDIS Pricing Arrangements and Price Limits permit claims for Non-Face-to-Face Support Provision for that specific support item;
-
The charges comply with both the NDIS Pricing Arrangements and the participant’s Service Agreement;
-
The activities are directly related to delivering a specific support to the participant, or in group settings, are necessary for delivering that group support (not general admin tasks like enrolment, scheduling, or rostering);
-
The provider explains the purpose and value of these activities to the participant, showing how they are a good use of the participant’s funds;
-
The participant agrees in advance, with this agreement documented in the Service Agreement.
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